Our consulting group can prepare your organization for explosive growth in the new global economy ... with clear vision, structured processes, and web-based technologies ... resulting in improved efficiency, enhanced communication, and increased profitability. By integrating people, processes, procedures, and principles your organization will achieve maximum performance.

Is your technology a strategic asset? Though most businesses have invested heavily in technology
over the last twenty years, they have seldom gotten their full money's worth. Measure how well your technology solutions are serving you today.

While these questions will not provide the definitive measurement of the state of your digital systems, they should encourage you to expect more from technology today, and help you to prepare your organization for the rapid change of pace in the digital economy.

Information Flow is Your Lifeblood

• Do you have the information flow that enables you to answer the hard questions about what
  your customers and partners think about your products and services, what markets you are
  losing and why, and what your real competitive edge is?
• Do your information systems simply crunch numbers in the back room or help to directly
  solve customer problems?
  
• Is important data culled only for special onetime use, or can employees get access to it on a daily basis?
  
• Make a list of the most actionable questions about your business. Does your information system
  provide the data to answer them?

Commerce: The Internet Changes Everything

• Has your management team familiarized itself with the Internet and taken time to prepare a vision of how it will
  change your business in the next decade? Are you working with your IT Team to implement that vision technically?
  
• Have you started interacting with your customers over the Internet?
  
• Have you considered what digital systems and tools you'll need when a majority of your customers prefer to conduct
  their business via the Web instead of via traditional methods?
  
• Do your digital systems allow you to work seamlessly with professionals such as lawyers and accountants who are
  "outside" the corporate walls?
  
• Do you use digital data flow to achieve faster turnaround, higher quality, and lower prices?
  
• Do you have electronic links among manufacturers, suppliers, sales, and other functions so that planning cycles are compressed?

Manage Knowledge to Improve Strategic Thought

• Do your digital systems enable you to learn about bad news anywhere in the company and communicate it quickly?
  
• Can you put together virtual teams from separate departments and geographies?
  
• Can you capture and analyze customer feedback electronically to find out how customers want you to improve your
  product or service?
  
• Do your digital systems enable you to quickly deliver customer feedback to the employees who can fix the problem?
  
• Can you do sophisticated analysis of customer buying patterns and use the results for either trend analysis or individualized services? Can you determine which customer groups are the most profitable for you-by income, age group, geography, or other demographics?

Bring Insight Into Business Operations

• Can line workers get real-time access to data so they can improve the quality of the product?
  
• Can you integrate your manufacturing systems with the other systems in your company-for example, to extract data from production processes to drive inventory control or coordinate production with sales?
  
• Can you build a large process from several independent smaller processes and link these to create an efficient system?
  
• Are you using digital information flow to simplify an entire process from beginning to end?